FAQ
Ordering Process
How can I customize my order?
To customize your order, follow these steps:
- Identify Your Product: Determine the type of product you're ordering from our range of products, whether it's pet portraits, keychains, bags, digital art, or any other item.
- Contact Us: Reach out to our live chat agents or email us to communicate your customization requirements. They're available to assist you in tailoring your order to your preferences.
- Specify Your Customizations: Clearly articulate the changes or additions you'd like to make to your order. This could include specific colors, sizes, designs, or any other personalized details.
- Confirmation: Once you've communicated your customizations, our agents will confirm the details with you to ensure accuracy.
- Enjoy Your Customized Order: Sit back and relax while we fulfill your order according to your specifications. We strive to provide a personalized experience tailored to your needs.
If you have any further questions or need assistance with customization, don't hesitate to reach out to our live chat support team for prompt assistance.
What type of image files do you accept?
We accept various types of image files to ensure flexibility for our customers. You can send images in formats such as JPEG, PNG, and more. However, it's crucial to ensure that the image you provide is of high-definition quality. This ensures the best possible outcome for your customized order, whether it's a pet portrait, digital art, or any other product. High-definition images typically result in sharper details and better overall quality in the final product.
How long will it take for me to get my order?
The standard processing time for most of our products is approximately 3 to 4 weeks. This timeframe allows us to ensure the highest quality and attention to detail in crafting your customized order.
If you require your order sooner, we offer rush order services for an additional fee. These rush orders prioritize your request and expedite the production process to meet your tight deadline. For more information about rush order options and associated fees, please reach out to us via live chat. Our team will be happy to assist you and provide further details tailored to your specific needs.
Payments
What are your available payment methods?
We offer a variety of convenient payment methods to accommodate our customers' preferences:
- American Express
- Apple Pay
- Google Pay
- Venmo
- PayPal
- Diners Club
- Discover
- Meta Pay
- Shop Pay
- Visa
With this range of options, you can choose the payment method that best suits your needs and preferences.
Will I receive a confirmation email after I check out?
Yes, you will receive a confirmation email once you have completed the checkout process. This email serves as confirmation that your order has been successfully placed. It will include details such as your order number, the items you've purchased, the total cost, and the shipping information provided.
If you don't receive a confirmation email shortly after completing your checkout, please check your spam or junk folder, as it may have been filtered there. If you still haven't received it, feel free to contact our live chat agents for assistance. They'll be happy to help confirm your order and address any concerns you may have.
Shipping
Will I receive an email once my order has been shipped?
Yes, once your order has been shipped, you will receive an email notification from us. The email will include the tracking number and the estimated delivery date of your order.
How can I track the status of my order?
You can track the status of your order through multiple methods:
- Email Notification: Once your order has been shipped, we'll send you an email containing all the tracking information. You can use this tracking number to monitor the progress of your shipment.
- Contact Us: If you encounter any issues or have questions about the status of your order, you can always reach out to us via email or live chat. Our customer support team will be happy to assist you and provide updates on your order's whereabouts.
These methods ensure that you can stay informed about the whereabouts of your order and its estimated arrival time, giving you peace of mind throughout the shipping process.
How much is the shipping fee?
The shipping fee will be calculated upon checkout.
Do you ship overseas?
Yes, we ship worldwide, and we offer free shipping. However, please note that shipping across borders may entail dealing with customs and import taxes. We recommend checking with your local customs office to understand what to expect regarding any potential fees or regulations.
How can I change my shipping information?
Yes, you can change your shipping information by contacting us via live chat or email. We do highly recommend double-checking your shipping details before completing your order to ensure accuracy.
My package arrived damaged, what do I do?
Please don’t hesitate to contact us regarding damaged items, you can email us within 3 days of arrival or through live chat.
My package is stolen/lost, what do I do?
If your package has been stolen or lost, please reach out to us immediately via live chat or email. We'll assist you in addressing the situation and finding a resolution.
Return & Refund
What is your return & refund policy?
You may read more about our return & refund policy by clicking here
Can I cancel my order?
Yes, you can cancel your order within the first 24 hours of placing it at no charge. Simply send us an email with your cancellation request along with your order number, and we'll process it for you.
Can I make an exchange?
We are committed to ensuring your satisfaction. If your product doesn't meet your expectations, please don't hesitate to reach out to us. We're here to make it right by remaking or replacing it until it's absolutely perfect and brings you joy.
How do I request a refund?
To request a refund, please follow these guidelines:
- Full Refund Within 24 - 48 Hours: You can receive a full refund within 24 - 48 hours of placing your order.
- Crafting Adjustment Fee: After 48 hours, a 10% crafting adjustment fee will be deducted from your refund, and the remaining amount will be refunded to you.
- Refund After Receiving the Draft: If you decide to cancel your order after receiving the draft, a 20% crafting adjustment fee will be deducted from your refund, and the rest will be refunded to you.
To initiate a refund or discuss any refund-related inquiries, please contact our customer support team via live chat or email. They'll guide you through the process and ensure that your refund is processed efficiently.