Shipping policy

Paw-some Worldwide Shipping!

Hey there, fellow pet lovers! At Petnoya, we’re all about sharing the love and joy of pets globally. That's why we offer free shipping worldwide, no matter where your tail wags! Depending on your location, we'll pick the best carrier to deliver your goodies swiftly and safely.

How Long Does It Take?

Every order ships by free economy delivery, which usually takes 10–15 days once your piece leaves our workshop. This comes after the crafting time shown on each product page.

Need It in a Hurry?

We don't offer a paid rush option at checkout, but our team is happy to help. Message us before you order with your date, and we'll tell you honestly what we can do.

Crafting & Shipping Your Order

Once you place your order, my team of paws and I get to work lickety-split! As soon as your package is all packed up and ready to hit the road, you'll receive a notification with all the deets so you can track it every step of the way.

Important Bark-worthy Bits:

• Check Your Shipping Address: Double-check your address when you place your order, that’s where we’ll send all the fetch-worthy goods!
• Weather Woes: Sometimes the weather acts like a naughty pup and messes things up. If there’s a delay, we’ll keep you in the loop and get your order to you as soon as possible.
• Oh No, Damages!: If something’s not purr-fect when it arrives, bark at us within 3 days at info@petnoya.com, and we'll fix it up!

Tracking Your Order:

After you place your order, you'll receive a confirmation email that's as exciting as a new chew toy. Then, when your order ships, you’ll get another email with all the tracking info. You can keep tabs on your package any time, just like I keep tabs on the neighbor's cat!

A Little Woof About International Shipping:

Shipping across borders means sometimes you’ll have to deal with customs and import taxes. It’s a good idea to check with your local customs office for the scoop on what to expect.